Terms and Conditions

1. General

These Terms and Conditions apply to all purchases made through the Glasnevin Heritage online shop.

By placing an order on this website, you agree to these Terms and Conditions.

2. Products and Pricing

All product prices are stated in Euro (€).

Prices may change at any time, but changes will not affect confirmed orders.

Product descriptions and images are for illustrative purposes and may vary slightly.

3. Orders

An order is considered accepted once you receive an order confirmation by email.

Glasnevin Heritage reserves the right to cancel an order if the product is unavailable or in cases of error.

If an order is cancelled by us, you will be fully refunded. 

Cancellation Before Dispatch

Customers may cancel their order within 12 hours of placing it, provided the order has not yet been dispatched.

To cancel, please contact us at glasnevinheritage@gmail.com.

4. Payment

Payments are processed securely through Webnode's approved payment providers.

We do not store your card or payment details.

5. Shipping & Delivery

Orders are shipped to the address provided by the customer.

Delivery times vary depending on location and shipping method.

Glasnevin Heritage is not responsible for delays caused by postal or courier services.

6. Returns & Refunds

14-Day Right of Withdrawal (EU Customers)

You may cancel and return your order within 14 days of receiving it.

Please note:

- Unopened books can be returned within 14 days.

- Opened or used books cannot be returned (unless they arrived damaged or faulty). An unopened book is one that is in its original, unused condition, with any seals or packaging still intact.

Return Conditions

- Items must be in their original condition and packaging.

- Return shipping costs are the customer's responsibility unless the item is faulty or damaged.

7. Faulty or Damaged Items

If your book arrives damaged or defective, please contact us within 7 days with your order number and photos.

We will provide either a replacement or a refund.

8. Privacy

Your personal data is handled in accordance with our Privacy Policy, available on this website.

We only use your data to process your order and provide customer support.

9. Limitation of Liability

Glasnevin Heritage is not responsible for any indirect losses, postal delays, or issues caused by third-party shipping services.

Our liability is limited to the amount you paid for the product.

10. Applicable Law

These Terms and Conditions are governed by Irish law.
Any disputes will be handled by the courts of Ireland.

11. Contact Information

If you have any questions regarding these Terms and Conditions, you can contact us at:

glasnevinheritage@gmail.com
Dublin, Ireland